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Tinder updates its approach preciso handling reports of serious abuse and harassment
As a result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Rete informatica), Tinder today announced verso handful of product improvements as well as istruzione for internal teams at the dating app maker designed puro better support survivors of abuse and harassment. Soon, Tinder also says its members will have access to retroterra checks on their matches through Garbo, a nonprofit the dating app maker invested con last spring.
One key aspect of the partnership with RAINN involved pratica Tinder’s customer care squadra. Through the addestramento, staff learned how survivors may report abuse and harassment, and how onesto faretto reports of serious abuse – even if the reports use vague language to describe the events. The addestramento, which is now also verso mandatory part of Tinder’s onboarding and training curricolo, additionally provides instructions on how team members should respond sicuro these types of reports when they occur.
Meanwhile, sopra the Tinder app, survivors will gain access sicuro per more direct way preciso report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want sicuro receive follow-up information about actions taken, as some prefer preciso receive updates and others do not.
The app will also provide alternative support options, as not everyone will feel comfortable making verso direct report. Through the Tinder Safety Center, a dedicated Crisis Text Line will be provided, as well as the upcoming feature offering bgclive access preciso preparazione checks on matches from Educazione. Tinder invested a seven-figure sum into New York-based Insegnamento mediante , which offers an alternative onesto traditional retroterra checks that surface a wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.
The Tinder Safety Center is now also accessible from anywhere in the app, reducing the number of taps it takes for per user esatto locate the resource.
“Our members are trusting us with an incredibly affective and vulnerable part of their lives, and we believe we have verso responsibility preciso support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Affable Advocacy for Tinder and Competizione Group, in verso statement about the changes. “Working with RAINN has allowed us puro take a turbamento-informed approach esatto member support for those impacted by harassment and assault,” she added.
Garbo instead focuses on whether or not someone’s background indicates a history of violence
Breeden, who held per similar position at Uber, joined Tinder mediante as Incontro Group’s first-ever head of safety and aimable advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Gara, OkCupid and Plenty of Fish.
Tinder and other dating apps have put per higher focus on member safety features after a 2019 report revealed how dating apps run by Tinder parent Competizione Group allowed known sexual predators sicuro use its apps, due esatto the lack of retroterra check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – per key dating app demographic.
Durante early 2020, Tinder invested per Noonlight sicuro help it power new safety features inside Tinder and other Confronto-owned dating apps, ahead of its investment durante Insegnamento.
Spetitor, Bumble, has marketed itself as being more women-friendly, launching verso number of features designed onesto keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option puro hide from victims, for example. Tinder has followed suit, launching new safety features of its own.
Tinder’s vertice U
The company has also felt the pressure sicuro get ahead of coming regulations impacting tech companies, like those operating communautaire mezzi di comunicazione apps and dating services. Tinder, which dominates the dating app market, today plays sopra accommodant networking as well, with additions like quick chat features, an interactive videoclip series and other additions to its new Explore hub in the app.
“By adopting more colpo-informed support practices, Tinder will be better positioned esatto support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, aiuto president of Consulting Services at RAINN, per verso statement.